The Credit Cat
20118 W 67th AVE, Suite 300-514 Glendale, AZ 85308
1-833-273-3228
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Refund Policy

At The Credit Cat, we are committed to providing our customers with effective credit repair and restoration services. We understand that improving your credit score is important to you, and we stand behind the quality of our services. If you are not satisfied with the results of our credit repair services, we offer a money-back guarantee under certain conditions.

Money-Back Guarantee

We guarantee that if your credit score does not improve after utilizing our credit repair services, you may be eligible for a refund. To qualify for a refund under our money-back guarantee:

  • Eligibility: You must have used our credit repair services for a minimum period, as specified in your service agreement. This period allows us to assess the effectiveness of our efforts in improving your credit score.
  • Documentation: You must provide documentation showing that your credit score has not improved during the specified period despite our efforts. This documentation may include credit reports from all three major credit bureaus, along with any correspondence or communication from creditors or credit reporting agencies regarding the status of your credit accounts.
  • Request for Refund: You must submit a formal request for a refund within a specified time frame after the conclusion of the minimum service period. This request should be made in writing and include all relevant documentation supporting your claim.
  • Evaluation: Upon receiving your request for a refund, we will conduct a thorough evaluation of your credit repair progress and the effectiveness of our services. This evaluation may include reviewing your credit reports, analyzing our communication with creditors and credit bureaus, and assessing any other relevant factors that may impact your credit score.
  • Approval Process: If we determine that your credit score has not improved despite our best efforts, we will approve your refund request. Refunds are typically issued in the original form of payment or as a credit towards future services, depending on your preference and the terms of your service agreement.
  • Exclusions: Our money-back guarantee may not apply in certain circumstances, such as if you fail to fulfill your obligations under the service agreement, if there are inaccuracies or discrepancies in the documentation provided, or if your credit score does not improve due to factors beyond our control, such as new negative information added to your credit report during the service period.

Additional Terms and Conditions

  • Our money-back guarantee is subject to the terms and conditions outlined in your service agreement with The Credit Cat. Please review your agreement carefully for specific details regarding eligibility, refund procedures, and any exclusions or limitations that may apply.
  • The Credit Cat reserves the right to modify or discontinue our money-back guarantee at any time, without prior notice. Any changes to our refund policy will be communicated to customers through our website or other appropriate channels.
  • If you have any questions or concerns about our return policy or eligibility for a refund, please contact our customer support team for assistance.

Contact Us

If you have any questions or need further assistance regarding our return policy or eligibility for a refund, please don’t hesitate to contact us:

Email: info@thecreditcat.com

Phone:  1-833-273-3228